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delivery

Spend £40 or more for FREE delivery!

Delivery costs £3.95 for orders under £40 however, orders over £40 receive FREE delivery.

We currently ship to the UK, Jersey, Guernsey and Isle of Man. Further worldwide destinations will be added over time. We do accept delivery requests so please email and we will advise postage costs for your order.

The majority of our products are printed on demand at the point of order with several printing companies in the UK and, as such, orders are normally dispatched within 3-5 business days.

A5 art prints, magnets, Christmas Card packs and A2 posters are shipped from the Kartoon Faktory HQ in Jersey, Channel Islands and are normally dispatched within 2-3 business days.

Orders are sent either via Royal Mail or Jersey Post and may arrive in different parcels depending on the products ordered.

Delivery Times

Processing/Production Time: 2-5 Business Days
Shipping Times: 3-5 Business Days

Please allow 7-10 business days for delivery from the order date. Please also take care to enter your delivery address correctly as we cannot be held responsible for any undelivered parcels or parcels delayed in transit due to incorrect address details being provided.

In the unlikely event of your order not safely arriving with you, please email info@kartoonfaktory.com so we can investigate.

faqs

You can click on ‘Shop’ from the top menu on the site or click one of the buttons or links on the homepage. Then select the products by clicking on the product name or photo then click Add to Cart. Once added, you can then on the Cart Icon or click View Cart or Checkout, add your details then click Proceed to PayPal to pay securely by credit/debit card or PayPal account.

Payment can be made using your Credit/Debit card or your PayPal account. Payments are processed using the PayPal payment gateway and are 100% secure and safe. Take a look at www.paypal.com/uk for more information. You do not need to have a PayPal account to pay using your Credit/Debit card.

The majority of our products are printed on demand at the point of order with several printing companies in the UK and, as such, orders are normally dispatched within 3-5 business days.

A5 art prints, magnets, Christmas Card packs and A2 posters are shipped from the Kartoon Faktory HQ in Jersey, Channel Islands and are normally dispatched within 2-3 business days.

We are unable to offer returns and exchanges for buyer’s remorse or sizing errors on our print-on-demand products. Please therefore ensure that you have checked the size guides before ordering any clothing items and carefully review your order prior to completing your payment.

If your item has arrived damaged or the wrong product has been shipped, please contact us at info@kartoonfaktory.com within 14 days of delivery. Please include photos of the damaged product, your order number, and any other details you may have about your order.

For all returns enquiries, please email us ASAP and we will happily work with you to try to resolve any issues. Please note – We do not reimburse the outgoing or return shipping charges unless the return is due to a defect in quality.

The address for returns only is:

Kartoon Faktory, Grouville, Jersey, JE1 1TD, Channel Islands

We are unable to cancel an order once it has been received for processing by our print-on-demand suppliers. Should you spot an error in your order, please contact us by email info@kartoonfaktory.com ASAP and we will endeavour to assist you however if the order has already been received by our suppliers then we will be unable to cancel. 

Should your order be for A5 art prints, magnets, Christmas Card packs or A2 posters, then we should be able to cancel, unless the order has already been dispatched from Kartoon Faktory HQ.

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